Not only that, but there is no warning that you’ll be charged on the app. Yet, when I cancelled a clean about 24 hours ahead of time, I was charged $40. Only once, after I reached out to them about this causing our household issues, did they offer a $10 coupon to our account. Tidy attempts to reschedule the clean, but I never had this work out. Again, I want to be as understanding as possible of the human element. ![]() After reading the fellow reviews, this seems to be a common issue. I had several instances where cleaners would confirm that they would clean, even report that they were on the way, and then cancel minutes before they were supposed to start, or not show up without any warning. My problem is with the company and their policies regarding cancelling and being cancelled on. All in all, the times they actually showed up, they got the job done. Due to the human element, there were a few cleaners who just did not clean as thoroughly as others. ![]() We had several months worth of cleanings every two weeks, and 9/10 turned out great. Be prepared to not have housekeepers show up, but you’ll be charged $40 to cancel within 24 hours.
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